TAKE THE BEST RIDE OF YOUR LIFE
We understand the importance of choosing a dealer that thinks of you not only during the sale, but long afterward. That’s why we are an exclusive Warranty Forever® dealership.
We want you to have the greatest ownership experience possible, and we believe that it starts and ends with a real value offering to our customers. Warranty Forever® will pay for repairs to the powertrain components of your motorcycle for as long as you own it, at absolutely no cost to you! Simply follow the recommended maintenance, outlined in your Warranty Forever® agreement, and your powertrain components are covered forever!*
BENEFITS
At our dealership, we want to make your next motorcycle purchase an experience worth talking about. Our Warranty Forever® program is REAL powertrain coverage, that lasts for as long as you own your motorcycle. So, when we say forever, we mean forever!
There is no deductible. The program pays 100% of parts and labor costs anywhere in the USA! There is NO maximum mileage and NO maximum ownership term.
Buy your next motorcycle with complete confidence, and never pay for repairs to the most expensive components of your motorcycle. Simply complete the customary maintenance outlined in your Warranty Forever® agreement and you’re covered FOREVER!
We run all of our pre-owned motorcycles through a rigorous safety and mechanical inspection. Once the motorcycle passes all of our inspections, only then will it receive lifetime powertrain coverage. Our trained technicians give you the peace-of-mind that your motorcycle is being properly serviced. Never worry about voiding your warranty – we know what needs to be done and when. You are not required to contact the administrator for record keeping purposes when servicing with us. We will help retain your maintenance records for you, making it convenient at the time of a claim.
MAINTENANCE REQUIREMENTS
HARLEY DAVIDSON/INDIAN MOTORCYCLE BRANDS
The unit must receive the following maintenance every 5,000 miles:
- Change the engine oil and filter;
- Check and maintain the belt; and
- Check and maintain the primary case and transmission fluid level.
The unit must receive the following maintenance every 2 years:
- Check and adjust the valves if necessary.
ALL OTHER MOTORCYCLE BRANDS
The unit must receive the following maintenance every 7,500 miles:
- Change the engine oil and filter;
- Check and maintain the primary case and transmission fluid level.
The unit must receive the following maintenance every 2 years:
- Check and adjust the valves if necessary.
Routine maintenance is critical to ensure optimum performance of your motorcycle. You have the option of servicing your motorcycle at the repair facility of your choice. Remember, you must notify the administrator in advance of any maintenance performed outside of our dealership so that they can keep records of all work you have performed. Failure to notify the administrator will result in a denial of coverage.
HOW TO CONTACT THE ADMINISTRATOR FOR MAINTENANCE NOTIFICATION
- Choose a licensed repair facility to perform your maintenance. We do not provide a list of authorized dealers, so the choice is yours.
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Call 1-800-810-8458 to notify us of where you plan to have your motorcycle serviced along with the scheduled maintenance services you plan to have performed. Remember, you must complete this step prior to having the maintenance performed.
You will need the following information during the call:
- Warranty Forever agreement number or last 8 digits of VIN
- Date of scheduled maintenance appointment
- Name of the licensed repair facility where you are having maintenance performed
- Maintenance you are going to have performed
- Current mileage on odometer
- Any additional questions you may have
- Make sure you follow all customary maintenance instructions outlined in your Warranty Forever® agreement. You can call our service facility or the Warranty Forever® toll free number with questions or for additional guidance at any time.
REMEMBER, that although you must notify the administrator in advance of any maintenance performed outside of our dealership, neither we nor the administrator will ever require you to return to our dealership or any other specific repair facility for maintenance. The purpose of the call is so that they can keep records of all work you have performed. Failure to notify the administrator will result in a denial of coverage.
COMPONENT COVERAGE
Limited Powertrain Warranty
The covered parts listed below are the items covered under the Warranty Forever® agreement. If it is not listed, it is not covered.
Engine
Engine block and/or replaceable cylinder sleeves, cylinder heads and valve covers (if damaged by an internally-lubricated part), all internally-lubricated parts contained within the engine, including, without limitation, valves, valve springs, valve guides, intake manifolds, pistons, connecting rods, wrist pins, main bearings, rod bearings, crankshaft, cam shaft, lifters, cam bearings, oil pump, rocker arms, push rods, timing chain, timing gears, timing cover, flywheel, flywheel ring gear, engine mounts, and all internally-lubricated parts of the turbo charger/supercharger, including, without limitation, shafts, bearings, bushings, waste gate, and housing (if damaged by an internally-lubricated part).
Transmission
Transmission case (if damaged by an internally-lubricated part) and all internally-lubricated parts within the transmission case, including, without limitation, gears, bearings, intermediate gears, internal shift mechanism, transmission mounts, and internal drive chains.
Primary Drive
Primary drive case (if damaged by an internally-lubricated part) and all internally-lubricated parts (except clutch and hub assemblies) contained within the primary drive case, including, without limitation, all gears, bearings, internal drive gears, internal drive chains, and internal selector mechanism.
Drive Axle
(Shaft driven only) transaxle housing and final drive housing (if damaged by an internally-lubricated part) and all internally-lubricated parts of the differential housing, including, without limitation, axle shafts, constant velocity joints, universal joints, drive shafts, supports, retainers, bearings, locking hubs, hub bearings, and locking rings.
FREQUENTLY ASKED QUESTIONS
What’s the catch?
There is no catch; this program is provided to you at no charge. The only requirement is that you follow the customary maintenance outlined in your agreement and keep records of all customary maintenance performed. Maintenance records can easily be saved in the NAE/ NWAN Connect app.
What is the program limit of liability?
The limit of liability is the NADA average retail value of the motorcycle at time of claim.
What is covered by the program?
The program provides coverage to the engine, transmission and drive assembly components listed in the agreement for as long as you own your motorcycle, regardless of how long you own the motorcycle, or how many miles you drive.
How do I make a claim if I have a breakdown?
Contact Rally Point Harley-Davidson. They will handle it all from there! If you have any questions that you would like to ask Warranty Forever directly, you may call 800-810-8458 and speak with a claims specialist.
When are the claims specialists available to take my call?
Claim specialists are available Monday – Friday 8:00am – 8:00pm and Saturday 9:00am – 5:00pm Eastern to answer all your questions.
Is there a deductible that I need to pay when making a claim?
There is no deductible on the program. All parts and labor are covered 100%.
If my motorcycle breaks down and the breakdown is covered by the Warranty Forever® agreement, am I required to pay for the repair and then wait to be reimbursed?
No, you are not required to pay for covered repairs out of pocket. All repairs are paid via credit card by the program administrator. Please be sure, however, that all repairs are authorized prior to the repair being completed. Unauthorized repairs will not be covered.
What if I need to be towed or need a rental car while my motorcycle is being repaired?
Towing and rental car coverage is not provided by your Warranty Forever® agreement. However, if you purchased an extended service contract, your contract will most likely provide that coverage for you.
How do I know what maintenance is required to keep my Warranty Forever® agreement in force?
The maintenance requirements and associated maintenance intervals for all motorcycles are outlined in your Warranty Forever® agreement. If you have any further questions, please contact one of our claims associates at 800-810-8458.
Why do I have to do all recommended services?
Proper maintenance to any mechanical component is the best preventative measure in reducing future breakdowns. That is the reason we ask that you use these guidelines.
Why is my dealership suggesting additional maintenance services?
Manufacturers only require a minimum level of services to be performed and will often list them in the owner’s manual. Your driving conditions and environmental conditions can demand additional service work be performed to keep your motorcycle performing at peak levels. While you are only required to perform the minimum services outlined in your Warranty Forever® agreement, we strongly encourage you to follow your dealership’s recommendations when being offered additional services.
Can I change my own oil?
No. All services must be performed by a professional service facility. This is to ensure proper documentation, as well as the workmanship of the services performed on your motorcycle. See your Warranty Forever® agreement for complete details on customary maintenance requirements.
What is a professional service facility?
Any service facility that has a license to do business. The facility must be able to provide a detailed repair order that contains the pertinent information regarding the services performed.
What if I am traveling out of town and need to have a maintenance service performed while I am traveling?
You may have your motorcycle serviced by any licensed repair facility. Just call us at 800-810-8458 and notify us of the service facility of your choice, prior to having the worked performed. If you need assistance with this, you may also contact your selling dealer’s service department for details.
What if I am traveling out of town and have a breakdown that would be covered under my Warranty Forever® agreement?
You are required to have all repairs performed at your selling dealer. However, if you are 150 miles or more away from your selling dealer, you may take your motorcycle to any licensed repair facility to have your repair work completed. For assistance, you may call us at 1-800-810-8458 or you may contact Rally Point H-D’s service department for details. Remember, repair service must be preauthorized or the repairs performed will not be accepted.
How does the Warranty Forever® administrator know when I have customary maintenance performed?
You are required to keep records of all maintenance performed on your motorcycle. Record of maintenance must include the vehicle identification number (VIN), description of the motorcycle, date of service, and your motorcycle’s odometer miles. For your convenience, the NAE/NWAN Connect app allows you to save all maintenance records associated with your motorcycle.
Why do I need to notify the administrator of each scheduled maintenance when not returning to my selling dealer?
The reason we require you to call prior to having your maintenance performed, is for record keeping purposes and also to assist you in your dealer’s absence. We will guide you and ensure that you have all the required customary maintenance completed on your motorcycle, so future claims filed under your Warranty Forever® agreement will not be denied.
Where can I find the NAE/NWAN Connect app?
The NAE/NWAN Connect app is available for download on compatible iOS and Android devices. To download the app, visit the Apple AppStore or GooglePlay store and search “NAE/NWAN.”
*See Warranty Forever® agreement for complete details.